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Nursing HelpDesk

FREQUENTLY ASKED QUESTIONS

Find Answers. Get Clarity. Move Forward.

Explore common questions about our services, process, and policies. Can’t find what you’re looking for? We’re here to help.

Nursing student finding answers to academic support questions
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Services & Support

What is academic success coaching?
Academic success coaching provides personalized guidance to help you understand course expectations, interpret rubrics, strengthen critical thinking, organize your work, and develop strategies to succeed in your nursing program. You do the work; we coach and support you.
What services do you offer?
We offer six one-to-one services: Academic Success Coaching, Research & Evidence Guidance, APA & Scholarly Communication, Faculty Feedback & Revision Support, Responsible AI Literacy, and Graduate Project Coaching.
Do you help with writing my assignments or papers?
No. We never write assignments, papers, or projects for you. We provide coaching, explanations, and feedback so you can strengthen and complete your own work.
What nursing programs and levels do you support?
We support BSN, RN-to-BSN, MSN, NP, PMHNP, and DNP students, including international students in U.S. nursing programs.
Do you offer support for clinical projects or capstones?
Yes. Our Graduate Project Coaching covers capstones, DNP projects, quality improvement initiatives, EBP projects, program evaluations, and thesis or dissertation work.

Getting Started

How do I get started?
Send us a message through the contact page, chat on WhatsApp, or book a free consultation. We will learn about your goals and recommend the right support.
Do I need to schedule a consultation first?
No, but we recommend it. A free consultation helps us understand your program and goals so we can match you with the best service and plan.
What information do I need to provide to get support?
Your program and level, the course or assignment you are working on, any instructions or rubrics, your goals, and your timeline. The more context you share, the more personalized your coaching.
Can I request support if I'm not sure what I need yet?
Yes. Book a free consultation or send a message describing where you feel stuck, and we will help you figure out the right kind of support.
How quickly will I hear back after submitting my request?
We typically respond within 24 hours on business days, Monday through Friday, 8AM to 8PM EST.

Process & Policies

How does the coaching process work?
You share what you are working on, we create a plan, and you work one-to-one with your coach in personalized 60-minute sessions. You then apply what you learn to your own work, with feedback along the way.
What is your response time?
Messages are answered within 24 hours on business days. Students on Guided Support and Ongoing Coaching plans receive follow-up between sessions.
Can I communicate outside of the scheduled sessions?
Yes. Guided Support and Ongoing Coaching include follow-up between sessions, and any student can reach us by email or WhatsApp during support hours.
What is your cancellation or rescheduling policy?
Let us know at least 24 hours before your session to reschedule at no cost. We understand nursing school is unpredictable and do our best to accommodate emergencies.
Do you offer urgent or deadline-based support?
Mention your deadline when booking and we will do our best to prioritize your session. Urgent availability is not guaranteed, so reaching out early is always best.

Confidentiality

Is my information kept confidential?
Yes. We treat your information and academic materials responsibly and confidentially, in accordance with our Privacy Policy.
Do you share my information with anyone?
No. Your information is never sold or shared with third parties, and we never contact your school or program.
How do you protect the documents I upload?
Your documents are handled confidentially, accessed only by the coach supporting you, used only for your sessions, and removed on request.
Can I remain anonymous?
You can use a preferred name for sessions. We only need a working email or WhatsApp number to communicate with you, and we never contact your school.
What should I avoid uploading?
Do not upload exam content or anything your program prohibits sharing, and never include patient-identifying information from clinical experiences. Remove names and identifiers first.

Payments & Plans

How do your plans and pricing work?
A Focused Session is $120 for 60 minutes. Guided Support is $330 for three sessions. Ongoing Coaching is $500 per month for five sessions. All plans are available across our services.
What payment methods do you accept?
We accept major credit and debit cards. Contact us if you need an alternative payment option and we will do our best to help.
Are there refunds?
If something goes wrong with a session or you cannot use sessions you purchased, contact us. We review refund requests individually and work with you to find a fair resolution.
Do you offer payment plans or financial assistance?
The monthly Ongoing Coaching plan spreads cost over time. If cost is a barrier, contact us and we will discuss the options available for your situation.
Can I upgrade or change my plan?
Yes. You can upgrade or change plans at any time, and we will apply what you have already paid toward the new plan.

Technical

What if I have trouble uploading documents?
You can send documents by email or WhatsApp instead. If a file will not upload, message us and we will find another way to receive it.
What platforms do you use for sessions?
Sessions run over standard video calls such as Zoom or Google Meet, with email and WhatsApp for messages and documents. We use whichever works best for you.
Do I need special software or tools?
No. You only need an internet connection and a web browser. Anything else your coach recommends will be free and easy to set up.
What if I experience technical issues during a session?
We will reconnect and continue, or reschedule the remaining time at no cost to you.
Who can I contact for technical help?
Email hello@nursinghelpdesk.com or message us on WhatsApp and we will sort it out quickly.

Ready to Take the Next Step?

Book a free consultation and let’s discuss how we can support your academic journey.